THE UPTAIN GROUP, INC. is a fully licensed bad debt collection agency with dedicated staff that exclusively serves hospitals and physician practices. Our clients select us because of the effectiveness of our collections model that address the challenges specific to healthcare, our unfettered commitment to patient satisfaction while meeting client needs, the depth of our expertise furnished and our cash collection results—accelerated through analytically driven work flows enabled through leading-edge technology.
At The Uptain Group we are fully committed to compliance. The Compliance Program governs operations and mandates that our processes, systems and people practices conform to established, accepted standards. Our standards adhere to all up-to-date compliance measures including the FDCPA, TCPA, FCRA, HIPAA, HITEC, and HFMA’s best practices in patient collections, and routinely evaluated which ensures compliance with state and federal laws and regulations.
Because THE UPTAIN GROUP works in partnership with our healthcare clients, we promote and provide extensive training in appropriate collection methods, FDCPA, HIPPA, and other state and federal regulations. This Quality Assurance program ensures that each member of the THE UPTAIN GROUP team represents our healthcare partner with the utmost levels of integrity and expertise.
Our Quality Assurance program is designed to maintain the highest level of Performance, Quality and Customer Service. All calls are digitally recorded randomly reviewed and monitored to ensure effectiveness, compliance, and to identify training and development opportunities.
We place an emphasis on staff education that is unparalleled in the industry. All of our staff begins their career at THE UPTAIN GROUP with an extensive in-classroom training and orientation program focusing on collection techniques, client-specific systems and processes, industry compliance, and quality standards. This is followed by mandatory annual continuing education designed to maintain and advance our staff’s skills and expertise. All of these initiatives are designed to produce an UPTAIN GROUP team in which our clients have confidence and our staff are proud to excel.